About the Role
Lead customer success strategy and teams for enterprise accounts in German-speaking markets. Own retention frameworks, executive engagement, service quality and expansion collaboration. Develop customer health measures, oversee escalations and align customer outcomes with product and commercial leadership.
Key Responsibilities
- Lead regional customer success teams.
- Own retention frameworks.
- Sponsor executive relationships.
- Coordinate strategic renewals.
- Improve customer onboarding.
- Report customer risks and outcomes.
Essential Requirements
- Senior customer success leadership.
- Fluent German and English.
- Enterprise retention experience.
- People management skills.
Desirable Qualifications
- SaaS customer success scaling.
- Customer health platforms.
What You Can Expect
Depending on the employer, opportunities may include:
- Competitive compensation
- International working environment
- Professional development
- Career progression opportunities
- Employer-specific benefits
Benefits and arrangements vary by employer.
About the Company
Enterprise software companies serving DACH business customers.
Interested in opportunities like this?
Contact us to discuss your interest in this career path. We can clarify whether a specific opportunity is available.
Enquire about this role ↗Before sharing personal information, read our candidate privacy information.