German-Speaking Account Manager / Key Account Manager

About the Role

Account managers develop relationships with existing business customers and help them get continuing value from a product or service. For German-speaking accounts, the role combines commercial awareness with an understanding of local expectations around communication, reliability and service. A Dublin-based account manager may work with clients across Germany, Austria and Switzerland while coordinating with international product, operations and finance colleagues in English. Day-to-day responsibilities can include account planning, renewal discussions, identifying appropriate growth opportunities and resolving issues before they affect the relationship. Unlike a purely new-business sales role, success often depends on long-term trust and effective internal coordination. Employers may measure retention, revenue growth, service quality or a combination of outcomes. Strong account managers can progress to strategic or enterprise accounts, partnerships, commercial operations or people management. The balance between service and sales, any travel requirements and incentive structure vary substantially between organisations and must be checked against an actual opening.

Key Responsibilities

• Maintain productive relationships with a portfolio of German-speaking business customers.
• Develop account plans based on customer objectives and commercial priorities.
• Lead regular reviews and coordinate actions across internal delivery teams.
• Identify renewal risks and address service issues through appropriate escalation.
• Explore relevant account growth opportunities without overselling solutions.
• Support contract renewals and commercial discussions within policy.
• Keep CRM records, forecasts and stakeholder maps accurate.
• Share customer feedback with product, support and leadership teams.

Essential Requirements

• Professional German fluency and confident English communication.
• Experience managing customer relationships in a commercial or service environment.
• Strong organisation, follow-through and stakeholder management.
• Ability to interpret account performance and communicate recommendations.
• Comfort handling sensitive customer information appropriately.

Desirable Qualifications

• B2B account management, renewals or customer success experience.
• Familiarity with CRM systems and commercial reporting.

What You Can Expect

Depending on the employer, opportunities may include:

• Competitive base salary depending on employer and experience
• Potential performance-related bonus or commission where relevant
• International working environment and cross-border collaboration
• Training, professional development and possible career progression
• Possible hybrid working or relocation support where offered

Benefits and arrangements vary by employer.

About the Company

Potential employers include international B2B technology and service organisations with established German-speaking customer portfolios. Customer segments, account size and commercial targets depend on the confirmed hiring company.